Privacy Policy

Last updated: March 22, 2026

1. Information We Collect

LeadsIn60 ("we", "our", "us") collects information you provide directly when you use our services:

  • Account Information: Name, email address, company name, phone number when you sign up or request a demo.
  • Client Configuration: CRM credentials, calendar API keys, voice settings, and business preferences you provide during onboarding.
  • Lead Data: Information about your inbound leads that flows through our system, including names, phone numbers, email addresses, and form submission data.
  • Call Recordings and Transcripts: Voice interactions between our AI system and your leads, when call recording is enabled.
  • Usage Data: Analytics about how you use our dashboard, including pages visited and features used.

2. How We Use Your Information

  • To provide and operate our AI lead response service
  • To qualify leads and book meetings on your behalf
  • To sync data with your CRM and calendar systems
  • To send follow-up emails and SMS messages to your leads
  • To analyze call transcripts and provide qualification insights
  • To send you service notifications and monthly reports
  • To improve our AI models and service quality

3. Data Security

We implement industry-standard security measures to protect your data:

  • All API keys and credentials are encrypted at rest using AES-256-GCM encryption
  • Data transmitted between your browser and our servers is encrypted using TLS
  • Webhook payloads are validated using HMAC-SHA256 signatures
  • Admin access is protected by authentication with JWT tokens
  • Rate limiting prevents abuse of our API endpoints

4. Third-Party Services

We integrate with the following third-party services to provide our platform:

  • Vapi / Bland.ai: Voice AI call providers
  • Twilio: SMS messaging
  • Resend: Email delivery
  • Anthropic (Claude): AI-powered transcript analysis and content generation
  • Neon: Database hosting
  • Vercel: Application hosting

Each provider has their own privacy policy governing how they handle data.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days unless you request longer retention. You can request deletion of your data at any time.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a machine-readable format
  • Opt out of marketing communications

7. Contact Us

For questions about this privacy policy or to exercise your data rights, contact us at hello@leadsin60.com.